Read Tour4.com case study on page 165 of the black books. Tour4.com offer a
service (as opposed to a 'good') and therefore good customer service is
extremely important for them. Describe two ways in which Tours4 offers a good
service to its customers.
. A range of options to choose from such as week long tours or single day events.
ReplyDelete. Concerned to get the price and the quality of the service correct.
from ersin, matt , billy and tracy beaker (can i pizza then) ;)
good job
Deletethey are wiling to adapt to their customers demands, pay a fare price for the work they do and give their customers some free dom to do what they want.
ReplyDeleteBy Jordan and Jake
1)
ReplyDeletethey made the pricing fair by doing lots of market research which gave them information about other tours.
2)
Free will - where the customers get to decide where they go, what they do and for how long they want.
Hay,Lil,Bex
> The tours4 business owners did a lot of market research to make sure that they were giving their customers a fair price.
ReplyDelete> Tours4 also makes sure that the events run smoothly (coaches on time, accomadation booked, oppurtunities to relax etc).
the two ways tour4.com has a good customer service is:
ReplyDelete-with the money you pay for the service they promise that you will get on-time buses,
1) Unlike other businesses, they offer shorter, single-day tours
ReplyDelete2)They offered tours with reasonable prices to young people
angus
1)Unlike other business , they offer lower cost money and provide them good service.
ReplyDelete2)because they doing outside the country and they want to provide better service and good hotels.