Read Tour4.com case study on page 165 of the black books. Tour4.com offer a service (as opposed to a 'good') and therefore good customer service is extremely important for them. Describe two ways in which Tours4 offers a good service to its customers.
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ReplyDeletepenny
ReplyDeletethey adapt to their customers needs and offer reasonable prices.
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ReplyDelete-Unlike other businesses, they offer shorter, single-day tours
-They offered tours with reasonable prices to young people
1) Unlike other businesses, they offer shorter, single-day tours
ReplyDelete2)They offered tours with reasonable prices to young people.
Will and Alex
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Deletethe company did alot of market reasearch to make sure the offered reasonable prices and to make sure the level of service was appropriate.
ReplyDeletethey offer different events for different ages to make sure it is what the customers want
jack and laurence
-they offer a range of tours like week long events or just day events
ReplyDelete-customers get to decide where they go
Theresa & Tom
1) They offer their tours pecifically around younger people and their needs
ReplyDelete2) Unlike other businesses they offer shorter breaks
specifically
Deleteit provides a good customer service because they get the customers a reasonable price for the groups. Also they regularly check their customer service level to make sure that it is appropriate and this is good because they know how to improve.
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Deletethe company did alot of market reasearch to make sure the offered reasonable prices and to make sure the level of service was appropriate.
ReplyDelete¿qué hay
ReplyDeleteUnlike other business , they offer lower cost money and provide them good service.
ReplyDeletebecause they doing outside the country and they want to provide better service and good hotels.
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1] unlike other business' they offer shorter, single-day tours.
ReplyDelete2] they offered tours at reasonable prices for young people therefore they can actually go.
Connor Smith
they offer good prices for the tours depending on where it is and the duration of the tour.
ReplyDeletethey did a lot market research to check that the ser4vice they where giving out to the customers where appropriate.
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