Tuesday 30 April 2013
10B Big Q
Read Tour4.com case study on page 165 of the black books. Tour4.com offer a
service (as opposed to a 'good') and therefore good customer service is
extremely important for them. Describe two ways in which Tours4 offers a good
service to its customers.
Wednesday 24 April 2013
10D BIG q
Read the Streetcar casestudy on page 160 of the black books. Why would a traditional car company struggle to hire out vehicles for just 30 minutes?
Tuesday 23 April 2013
10b Big Q
Read the Streetcar casestudy on page 160 of the black books. Why would a
traditional car company struggle to hire out vehicles for just 30
minutes?
Wednesday 17 April 2013
10d Big q
Read the SportStars casestudy on page 155. i) Describe the service that SportStars provides to schools. ii) Why did a gap in the market occur for this service?
Tuesday 16 April 2013
10 b Big Q
Read the SportStars casestudy on page 155. i) Describe the service that
SportStars provides to schools. ii) Why did a gap in the market occur for this
service?
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