Read Tour4.com case study on page 165 of the black books. Tour4.com offer a service (as opposed to a 'good') and therefore good customer service is extremely important for them. Describe two ways in which Tours4 offers a good service to its customers.
they make sure coaches are on time and acommodation already booked
ReplyDeleteGiving a good price for the service.
ReplyDeleteBeing on time to pick them up and letting them relax and enjoy themselves. They also arnt over organised on people.
1) young people pay between 50 and 1000 for a sports tour
ReplyDelete2) the sports tours last for a week a the most
Tour4.com make sure that their service is enjoyabe by making sure their customer service is at a very high standard. Customers want a smooth event, and so Tours4.com make sure that accomodation is already booked in advance, they make sure that the coaches are on time, and that the events aren't too over organised, so that the customers have an opportunity to relax and have some time to themselves.
ReplyDeleteThey give there customers a good price, and they make sure that they let the customer have some freedeom not making them stick to the guid lines.
ReplyDeleteGiving a good price for their service.
ReplyDeleteMaking sure they are on time and aking sure they enjoy themselves.
They are not over organised
their coaches are on time and give the children a oportunity to relax and enjoy themselves by not over organising the event so the tour guide isnt always telling them what to do.
ReplyDeleteTours4.com targets the younger population, and understands that not all of them have a lot of money, so the price range is more affordable for others.
ReplyDeleteTheir coaches are on time, the accomodation is booked for them, and they have an opportunity to relax and enjoy themselves.
By giving apropriate prices for their services and guaranteeing that the customer will experience a smooth event, caoches on time and accomidation booked. They encourage customers to enjoy themselves and give them as much or little guidance as they desire.
ReplyDelete1. They give quite a lot of freedom to the people wanting to book tours, not scheduling every day, but on the other hand if that is what the customer wants they can arrange that.
ReplyDelete2. They will also arrange single day visits, to places such as comedy clubs and paintballing venues.
1) The business has good customer service as they asked a range of people involved in sport to ask for their opinions.
ReplyDelete2) They base there tours on ther age group etc, they give then what they want e.g. not telling they what to do, so you are giving them some freedom.
1) coaches on time
ReplyDelete2) accomadation booked giving the youth time to relax
Tours4 offer tours to the customers so they are able to play in other countries such as Spain, France etc. Also they offer a good service to its customers by offering them long trips, also offer shorter trips for exmple a single day out at paintballing.
ReplyDelete1. Doesent make it too over organised for the youth.
ReplyDelete2.Accomdation booked for them so they have time to relax.
tours4 targets the younger population, it is a sports tour. It was set up in 2005. It is affordable for others. SO its afforable for people who dont have enough money, there always on time.
ReplyDeleteIt offers a good service to its customers by offering them long trips between 4-7 days but they also offer shorter trips for example a single day paintballing. They also offer a good service because they give them accomedation and coach transfers.
ReplyDeletethey offerd short day visits to - theaters, comedy clubs, ice rinks and paint balling.
ReplyDeletethey offer good service to there customers by offering them long trips .
tours4 is a sports tour and a gruop travel operator that was set up in 2005.it is affordable for others. so its affordable for people who dont have anoth money but always on time.
ReplyDeletethey make sure that they dont have guides that tell them what to do and they make sure the coaches are on time and gives kids the chance to relax and enjoy themselves without being bossed about.
ReplyDelete