10D Big q

Read the 'Trading Standards' case study on page 169 of the black books. Have you, or somebody you know, ever been a victim of any of the dishonest business practises identified in the case study? Briefly explain what happened. How did this make you or them feel. If you haven't personally been affected see if you can find a news article on the internet where Trading Standards have had to intervene. Briefly explain the article.

big Q 10B

ad the 'Trading Standards' case study on page 169 of the black books. Have you, or somebody you know, ever been a victim of any of the dishonest business practises identified in the case study? Briefly explain what happened. How did this make you or them feel. If you haven't personally been affected see if you can find a news article on the internet where Trading Standards have had to intervene. Briefly explain the article.

10D Big Q

Read Tour4.com case study on page 165 of the black books. Tour4.com offer a service (as opposed to a 'good') and therefore good customer service is extremely important for them. Describe two ways in which Tours4 offers a good service to its customers.