10d the BIG question...

Read Tour4.com case study on page 165 of the black books. Tour4.com offer a service (as opposed to a 'good') and therefore good customer service is extremely important for them. Describe two ways in which Tours4 offers a good service to its customers.

10A the BIG question

Read Tour4.com case study on page 165 of the black books. Tour4.com offer a service (as opposed to a 'good') and therefore good customer service is extremely important for them. Describe two ways in which Tours4 offers a good service to its customers.

10d the BIG question...

Read the Farmhouse Fare' case study carefully on page 150. Why do you think Helen chooses to make cakes by hand? What do you think the disadvantages of making them this way are? Read the Farmhouse Fare' case study carefully on page 150. Why do you think Helen chooses to make cakes by hand? What do you think the disadvantages of making them this way are?

10d the BIG question

Read this article

What do you think the impact on the local economy around West Ham football club will be?

The BIG question...

Read the 'Going to a small claims court' case study carefully on page 144. When debtors (people who owe you money) default on payments this can have a 'domino effect' of cashflow problems along the supply chain. i) Explain, using the scenario of the case study what we mean by 'domino effect'. ii) What options does David have if he is to avoid defaulting on paying the bathroom supplier?

10A the BIG question...

Read the case study on page 139. Try and spot four things that Stan said which you think are illegal in employment law.

10d the BIG question

Read the case study on page 139. Try and spot four things that Stan said which you think are illegal in employment law.